TRANSFORM MY SCORE SMS / TEXT MESSAGE CONSENT DISCLOSURE
Effective Date: May 1, 2026 Last Updated: May 1, 2026
This disclosure explains how Transform My Score uses SMS (text message) communications to contact you, what your consent means, and how to opt out at any time. By providing your phone number and consenting to receive text messages from Transform My Score, you agree to the terms described below.
This disclosure is part of and incorporated into our Privacy Policy and Terms of Service.
1. WHO WE ARE
Business Name: Hermox Document Solutions LLC Doing Business As: Transform My Score Website: www.TransformMyScore.com Address: 700 W Big Beaver Ste 330, Troy, MI 48084 Contact: [email protected] | 586-787-2909
Transform My Score is a credit repair service. We help consumers identify and dispute potentially inaccurate items on their credit reports. We are not a law firm.
2. WHAT YOU'RE CONSENTING TO
By providing your phone number and indicating consent (through a checkbox, verbal "yes," or affirmative response in chat), you agree to receive SMS messages from Transform My Score about:
Free consultation appointment confirmations and reminders
Service update notifications and dispute progress updates
Follow-up messages regarding your inquiry or case
Information about our credit repair services
Promotional offers and service updates from Transform My Score
3. CONSENT IS NOT REQUIRED FOR PURCHASE
You are not required to consent to SMS messages to purchase Transform My Score services. You can complete a consultation and purchase a credit repair service plan using only email or phone call communication.
Providing SMS consent is entirely voluntary. You can decline SMS consent at any time without affecting your ability to use our services.
4. MESSAGE FREQUENCY
Message frequency varies based on your interactions with us. Typical volume is 1 to 5 messages per month. During an active credit repair engagement, you may receive more frequent messages as dispute results come in. After your case is complete or paused, message volume typically drops to occasional check-ins or service updates.
5. MESSAGE AND DATA RATES
Message and data rates may apply based on your mobile carrier plan. Transform My Score is not responsible for any charges from your wireless carrier. Standard messaging rates from your carrier apply.
6. HOW TO OPT OUT
You can stop receiving SMS messages from Transform My Score at any time. There are several ways to opt out:
6.1 Reply STOP
Reply with any of the following words to any SMS message from us:
STOP
UNSUBSCRIBE
CANCEL
END
QUIT
After opting out, you will receive one final confirmation message acknowledging your opt-out, and no further marketing SMS will be sent to your number.
6.2 Email Us
Send an email to [email protected] with "SMS OPT-OUT" in the subject line. Include the phone number you want removed.
6.3 Call Us
Call 586-787-2909 during business hours to request removal from our SMS list.
7. HOW TO GET HELP
If you need assistance with our SMS messages:
Reply HELP to any SMS message for assistance
Call 586-787-2909
8. TRANSACTIONAL MESSAGES AFTER OPT-OUT
If you opt out of marketing SMS but have an active service with Transform My Score (e.g., you've purchased a credit repair plan and your case is being actively worked), we may still send you transactional messages directly related to that active service — such as dispute result notifications, important case updates, or appointment confirmations.
To stop all SMS communications, including transactional, complete your active service with us or email [email protected] to discuss alternative communication methods.
9. WHEN YOU MAY RECEIVE A NEW CONSENT REQUEST
If you opt out of SMS messages and later wish to re-enroll, you can do so by:
Providing your phone number again through a Transform My Score form with the consent checkbox
Replying START to a transactional message you receive
Contacting us directly to request re-enrollment
Each re-enrollment is treated as a fresh consent and recorded in our compliance records.
10. NO THIRD-PARTY SHARING
Transform My Score does not share, sell, rent, or transfer your phone number to third parties for their marketing purposes. Your number is used only by:
Transform My Score and Hermox Document Solutions LLC for the messages you've consented to receive
Our SMS service provider (a third-party platform that powers our text messaging) for the technical delivery of those messages, under contractual obligations to use your data only for that purpose
We will never sell your number. We will never share it with affiliated businesses (including BlockMyDebt and GetPaidDocs) without separate, specific consent from you.
11. PROHIBITED CONTENT
In compliance with FCC regulations and SMS carrier rules, Transform My Score will not send SMS messages containing:
Sexual, hate, alcohol, firearms, or tobacco-related content
Gambling content
Illegal substance promotion
Content that violates carrier rules or applicable law
If you ever receive a message claiming to be from Transform My Score that contains prohibited content, please report it to [email protected] immediately.
12. CARRIERS WE WORK WITH
Transform My Score uses a U.S.-based SMS service provider to deliver messages across all major U.S. wireless carriers, including:
AT&T
T-Mobile
Verizon
US Cellular
Sprint (now part of T-Mobile)
Boost Mobile
Cricket Wireless
Metro by T-Mobile
Carriers are not liable for delayed or undelivered messages.
13. PRIVACY AND DATA RETENTION
Your phone number and SMS communication history are:
Stored securely in our CRM (GoHighLevel) and SMS service provider's systems
Retained for as long as you remain on our SMS list, plus a reasonable additional period for compliance and record-keeping
Deleted or anonymized within a reasonable period after you opt out, except as required for compliance documentation
Full details on data handling are in our Privacy Policy.
14. TCPA AND REGULATORY COMPLIANCE
Transform My Score operates in compliance with:
The Telephone Consumer Protection Act (TCPA) — 47 U.S.C. § 227
FCC regulations governing SMS messaging
CTIA (Cellular Telecommunications and Internet Association) Best Practices
Carrier-specific SMS rules for short codes and 10DLC sending
Our SMS practices include:
Express written consent capture before sending marketing messages
Clear identification of the sender in every message
Clear opt-out instructions in every marketing message
Consent records maintained for compliance purposes
Automated opt-out processing for STOP responses
15. CHANGES TO THIS DISCLOSURE
We may update this Disclosure from time to time to reflect changes in our practices or regulatory requirements. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you by email or SMS (if you remain opted in). Your continued use of our services after changes are posted constitutes your acceptance of the updated Disclosure.
16. QUESTIONS
For questions about this Disclosure or our SMS practices:
Hermox Document Solutions LLC d/b/a Transform My Score 700 W Big Beaver Ste 330 Troy, MI 48084 Email: [email protected] Phone: 586-787-2909
SAMPLE CONSENT LANGUAGE FOR FORMS AND CHECKBOXES
The following is the standard consent language used on Transform My Score forms, lead capture pages, and the AI chat widget:
☐ By checking this box and providing my phone number, I agree to receive recurring SMS messages from Transform My Score about my consultation, dispute updates, and related services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not required to purchase. See SMS Disclosure and Privacy Policy.
Or for verbal consent in chat:
"By saying yes, you agree to receive SMS messages from Transform My Score about your consultation and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. We never share your number with third parties."
Transform My Score is a credit repair service. We are not a law firm and do not provide legal advice. Results vary by individual circumstances. You have the right to dispute inaccurate items on your credit report directly with credit bureaus at no cost.